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Have a question? Give us a call at 855-878-2596 or drop us a note at Info@offbeatauto.com or in the chat for 1-on-1 support!
Have a question? Give us a call at 855-878-2596 or drop us a note at Info@offbeatauto.com

Shipping

Shipping:

ITEM AVAILABILITY

  • While we almost always have the most up-to-date inventory information, there are rare occasions in which an item may be unavailable or on back-order. If the item is unavailable, we'll let you know and give you the option of receiving a refund or ordering a similar item.
  • If the item is on back-order, we will contact you directly and provide you with an updated shipment date. From there you may either choose to cancel the order or continue with the updated shipment date.
  • Certain made-to-order items may have a longer than normal lead time. If this is the case, the lead time will be specified on the product page.
  • If you would like to confirm the availability or potential lead time of an item prior to purchasing, please email us at info@offbeatauto.com, https://www.offbeatauto.com?chat, or call us at (855) 878-2986.

ORDER CONFIRMATION

  • As soon as you place your order you will receive an order confirmation e-mail and we will immediately notify the appropriate supplier to begin processing your order. If for whatever reason you do not receive a confirmation within 24 hours email us at info@offbeatauto.com, https://www.offbeatauto.com?chat or call us at (855) 878 2596.

WE OFFER FREE SHIPPING FOR MOST ITEMS

**Please note that in some specific situations, unfortunately, we cannot offer free shipping. 

  • Very large items (e.g., Roof Top Tents, Kennels, Carriers, Bed Slides etc.) that must be shipped via large industrial freight trucks, when shipped to a non-commercial address or an address with limited access. (On these we still cover the shipping costs, while the customer pays the freight company's additional delivery fee - which usually is included with the in cart price).
  • **We want to make sure you have all the relevant shipping cost information when placing your order. So if you have any questions, please get in touch! Write to us at info@offbeatauto.com, call us at (855) 878-2596!
  • **We pride ourselves in maintaining excellent communication between our suppliers and our customers. Please take some time to review our shipping process to know exactly what to expect when placing an order with us.

LTL FREIGHT SHIPPING POLICY

  • LTL Freight (Less-Than-Truckload) is used for shipments for larger items or oversized equipment. This requires a truck to deliver your order. The freight carrier contacts you once the order arrives to the distribution center, and they will help you set up an appointment for delivery.

LTL FREIGHT CURBSIDE DELIVERY

  • For commercial addresses, our free LTL freight shipping option is curbside. This does not include a liftgate. Products requiring freight shipping will have an option to specify whether the item should be delivered to a residential, limited access, or commercial address. If there is no option to select a shipping location, then the cost of shipping is already included.
  • We highly recommend that you add the optional liftgate option for deliveries to locations without a forklift or loading dock.

FREIGHT DELIVERY LOCATION DETAILS

  • As mentioned above, the freight delivery location options specify what the delivery location is. They include: Commercial, Residential, Residential Business, or Limited Access.
  • Commercial Freight Delivery - Commercial freight delivery addresses are defined by freight carriers or zoned by local municipalities as commercial areas or zones. Think warehouses or business squares. Most commercial zones have tractor-trailer access and a loading dock area.
  • Residential Freight Delivery - Residential addresses are addresses used as a residence, including homes, apartments, condominiums, etc
  • Residential Business Freight Delivery - Businesses that operate from a residential address.
  • Limited Access Freight Delivery - Limited Access areas are defined as locations where deliveries are restricted, limited, or far from a distribution center. Examples include: farms, convention centers, schools, restricted areas like government buildings, etc.

WHAT IS A FREIGHT LIFTGATE?

  • A freight liftgate is a lift that is commonly found on the back of trucks that can lower freights to ground level. Freight carriers generally prevent their drivers from helping unload heavy deliveries unless they can use a liftgate. For any delivery that does not have a loading dock area, we highly recommend this option. Please note for long items, such as cage banks that are longer than 7 feet, that the liftgate will more than likely not be able to bring it down to ground level. In cases such as these, please have the necessary manpower readily available to accept your delivery.

    DAMAGES:

    • ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.
    • If your product is defective or sustains damage during shipping, please contact us at info@offbeatauto.com right away.
    • Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
    • If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Offbeat Auto’s Customer Service at (855) 878-2596, https://www.offbeatauto.com?chat, or email at info@offbeatauto.com
    • For further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Offbeat Auto cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
    • Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition.
    • If you authorize the freight company to leave freight without a signature, Offbeat Auto cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
    • If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Offbeat Auto cannot be held liable for any damages or missing pieces for accepted via signature delivery.



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    I can’t recommend this seller enough. They had the maxtrax pins at a fair price and shipped them out quickly.

    L
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    I received just the right amount of communication about the shipment of my tent. It made me feel like I was well informed and knew when to expect things to arrive. Would definitely shop again based on my experience.

    I haven't put the tent up yet and I will edit my review if I have any issues or it's damaged or anything. For now, however, quite happy with my experience.

    K
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